ITILV3 Glossary

Lately I have been studying for the ITIL foundation exam. If you don't know what ITIL is I would say that it is a set of best practices to provide IT services in an organization. For more detail you can have a look at:
http://www.itil-itsm-world.com/

Another interesting resource is the ITIL Glossary available at the following address:
http://www.best-management-practice.com/officialsite.asp?FO=1230366&action=confirmation&tdi=575004